Statement on Digital Accessibility

Our goal is to provide all people—regardless of physical, mental, or technical limitations—with equal access to our products and services.

We align ourselves with the requirements of the EU Directive on the accessibility of products and services (European Accessibility Act, EAA) as well as the Web Content Accessibility Guidelines (WCAG) 2.1, conformance level AA.

Current Status of Accessibility on This Website

Our website (www.moeve.de) has been evaluated for accessibility, and we strive to fully meet the WCAG 2.1 – conformance level AA.

The current status includes, among others:

• Alternative text implemented for over 90% of product images
• High-contrast color design for text, buttons, and links
• Navigation and search operable via keyboard
• Zoom function up to 200% without loss of functionality
• Forms mostly equipped with ARIA labels
• New videos provided with subtitles

We conduct regular internal and external tests, including tools like Siteimprove and manual screen reader checks, to continuously implement improvements.

Notes on Non-Accessible Content

Despite significant progress, there are isolated areas with limited accessibility:

• Some product images without sufficient descriptions
• PDFs not yet fully accessible
• Homepage slider not operable by keyboard
• Older videos without subtitles (being gradually added)

Status: These issues have been identified, prioritized, and are in progress—we aim for timely adjustments.

Contact for Feedback

We welcome feedback regarding barriers or documents that are not yet optimally accessible. Please report them via:

• Email: service@moeve.de
• Phone: +49 358 41 81 23 (Mon–Fri, 9:00 a.m. to 4:00 p.m.)

We confirm receipt of your message within 2 business days and respond within 6 weeks at the latest with a proposed solution or status update.

Enforcement Procedure / Conciliation Office

If you do not receive a satisfactory response to your accessibility concerns, you may contact a responsible enforcement authority according to § 16 of the German Act on Equal Opportunities for Persons with Disabilities (Behindertengleichstellungsgesetz, BGG). These offices are established nationwide and offer, upon request, a free, out-of-court conciliation procedure.

As an example, we name the enforcement office in Saxony:

An overview of all nationwide enforcement authorities can be found at:
www.barrierefreiheit.bund.de

Last updated: June 2025