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Cancellation Policy

Cancellation policy

Consumers have a 30-day right of cancellation.

Right to cancellation

You have the right to cancel this contract within thirty days without specifying any reasons.

The period ends thirty days from the day that you, or any third party authorised by you other than the carrier, have accepted delivery of the every item in your order.

To exercise your right of cancellation, you must inform us (frottana Textil GmbH & Co. KG, Waltersdorfer Str. 54, 02779 Großschönau, Germany, Email:, Tel.: 49 (0) 358 418 123, Fax: 49 (0) 358 418 262) by means of a clear declaration (e.g. a letter sent by post, a fax or an e-mail) of your decision to cancel this contract. You may use the attached sample cancellation form, but this is not required.

Your revocation is valid if you send notice exercising your rights before the expiry of the revocation period.

Consequences of revocation

If you choose to withdraw from this Contract, we shall refund all payments which we have received from you without delay, including shipping costs (except for additional costs arising in the event of selecting a shipping method which is different from the most cost-efficient standard delivery offered by us), no later than fourteen days from the date on which we have received the notice of withdrawal from this Contract. The refund shall be issued to the same payment method which you provided for the original transaction, unless otherwise explicitly agreed with you; under no circumstances shall you be charged fees to process this refund. We may withhold the refund until the items have been returned to us, or until you have provided evidence that you have shipped the goods, whichever takes place first.

You have to return or hand over the goods immediately and, in all events, no later than fourteen days from the date you inform us of your wish to cancel this contract. The deadline shall be deemed to have been observed if you send the items before the fourteen-day deadline has expired. We bear the costs for returning the goods. You must only compensate any loss of value of the goods if this loss of value is due to handling which is unnecessary for the examination of the nature, characteristics and functioning of the goods.

Sample cancellation form

(If you wish to cancel the contract, please fill in this form and send it back.)

To frottana Textil GmbH & Co. KG, Waltersdorfer Str. 54, 02779 Großschönau, Germany, Email:, Fax: 49 (0) 358 418 262

I/We (*) hereby cancel the contract concluded by me/us (*) concerning the purchase of the following goods (*)/performance of the following service (*)

Ordered on (*)/Received on (*)


Name(s) of the consumer(s)


Address of the consumer(s)


Signature of the consumer(s) (only for communications submitted on paper)



(*) Please cross out as appropriate.

This cancellation policy was created with the legal text editor for Trusted Shops in cooperation with the Wilde Beuger Solmecke Law Offices.